Explanatory factors for e-government adoption behavior by SMEs: Proposal of a theoretical conceptual model

Abstract

The emergence of the information society is prompting governments to play a more active role in harnessing ICTs to support the development of the digital economy. By relying on ICT, egov can increase the performance as well as the internal productivity of public administrations, through greater flexibility in decision-making processes. It also improves the quality, accessibility and proximity of services provided to citizens and companies, moving from a government based on traditional management, to an electronic government, essentially based on ICT. which allows to strengthen transparency and trust in the relationship of the State with its various partners.  The main objective of this work is to try to explain and predict the variables that influence the decision to adopt and use e-government by SMEs. To do this, we mobilized the most frequently used theories and models in this field; including TAM, TCP, and UTAUT; to arrive at a conceptual theoretical model which will be; eventually ; adapted to the Moroccan context as part of an empirical study. Finally, the examination of the literature review allowed us to identify the following explanatory variables : The context of the company, the technological context, the security context, the managerial context and the perception of users.