E-Commerce Customer Loyalty: The Need for Longitudinal Research

Résumé

Abstract

This review synthesizes research on "implications of the lack of longitudinal studies on customer retention and brand loyalty development over time in retail e-commerce" to address the limited understanding of temporal dynamics in customer behavior. The examination sought to appraise the function and effect of longitudinal methodologies, evaluate extant research frameworks, discern pivotal factors affecting loyalty formation, juxtapose longitudinal and cross-sectional perspectives, and evaluate the amalgamation of sophisticated analytics and digital marketing strategies. A thorough investigation of empirical inquiries, literature assessments, and meta-analytical examinations was conducted, focusing on the sphere of retail ecommerce with a particular emphasis on the integration of both longitudinal and cross-sectional methodological paradigms. Findings reveal a scarcity of robust longitudinal research despite its critical value in capturing loyalty erosion, trust evolution, and phase-specific retention effects ; methodological challenges such as attrition and limited multi-year data constrain longitudinal rigor; advanced analytics and machine learning enhance predictive capabilities but are underutilized longitudinally; and digital marketing strategies show promise in fostering loyalty, yet their long-term impacts remain underexplored. These revelations converge to emphasize the imperative of extensive longitudinal paradigms that incorporate conventional and innovative analytical methodologies to clarify the developing loyalty mechanisms. The review highlights significant theoretical and practical implications, advocating for expanded longitudinal research employing big data and AI to inform effective, temporally sensitive marketing strategies in retail e-commerce..

Keywords: E-commerce, Customer retention, Brand loyalty, Longitudinal studies, Customer relationship management.